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SPAMcast 24 - Marilyn Edelson interviewed on the Process Improvement Network
Show 24 features an interview with Marilyn Edelson, a Principal at IT Decisions Coaching LLC.  The interview covers project management, leadership, the similarities, differences and how coaching can make both better.  This was a wide ranging interview with lots of tips and take “aways”! .

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"For years, the Hartford Property-Casualty Co., a division of Hartford Financial Services Group Inc., didn’t include its chief of technology in its strategy meetings.  As a result, the IT department treated each new insurance product as a one-time event, as opposed to a process that the company repeated over and over again, and didn’t install technology to automate or streamline the product-development process.

Then in 2003, Hartford Property-casualty recruited John Chu to become senior vice president of e-business and technology.  At first, Mr. Chu says he nearly didn’t take the job because “the role of IT was an order taker.”  But he says he received an assurance that the company wanted to make IT more strategic and that he would be expected to attend senior-management meetings.  

Since then, Mr. Chu says he has developed a close relationship with executives from other parts of the company.  That has helped him focus on tech projects that have reduced the time it takes to launch a new product to nine months, he says." -

 The Wall Street Journal, Tuesday, December 4, 2007

Performance Breakthrough using a Dynamic Cascade: Start a "CHANGE" reaction of productivity improvements throughout your organization!  Read the newly released BYY/ITDC White Paper on Breaking Through Performance Distruptions..Click here for the publications section....